This page explains how to delete your StopSorted account and what happens to your data. StopSorted is the Android driver app on Google Play (package com.stopsorted.delivery) and the stopsorted.com Fleet portal, operated by StopSorted (ABN 13 022 918 973).
To delete some data while keeping your account, see Request data deletion.
1. Solo / Free / Google Play accounts (personal phone)
If you signed up in the app with your own email (Free try or Google Play solo plan), you can delete the account yourself:
- Open the StopSorted Android app.
- Open the menu (☰) → Settings.
- Tap Delete account and confirm.
Deletion for solo / Play accounts is immediate for operational access: you are signed out and the account can no longer use StopSorted with that email on that personal plan.
If you cannot open the app, email privacy@stopsorted.com from the same address you used in the app and ask us to delete your solo / Play account. Include the email on the account.
2. Company (fleet) phones
If this phone was approved by your company, it is a fleet device. Drivers cannot wipe the company account from the app.
- Remove one phone: ask your office to open Fleet → Devices and remove / offboard that phone.
- Delete the whole company account: the fleet controller deletes it from Fleet → Settings (account deletion).
Office support for your fleet is shown in the app where available, or contact info@stopsorted.com.
3. What we delete
When a solo / Play account is deleted, we remove (as applicable): account profile and email login, device binding for that personal plan, Play subscription records we hold for entitlement, personal settings, usage counters tied to that user, and related access tokens so the app no longer works for that account.
When a fleet device is removed, that phone loses access; operational data for the company remains with the fleet until the controller deletes the company account or specific records.
When a fleet company account is deleted, we wipe that fleet’s operational access (devices, portal users for that fleet, live tracking for that fleet, and related operational data in our product databases), subject to the retention notes below.
4. What we may keep (and for how long)
- Tax / invoice ledger for fleet Square billing may be kept longer after a company account is deleted so we can meet Australian record-keeping expectations (see our Privacy Policy).
- Security / audit logs and encrypted backups may retain residual copies for a limited period (typically weeks to a few months) before routine purge.
- Google Play billing history remains with Google under Google’s policies; cancel the Play subscription in Google Play → Subscriptions if it is still active.
- Proof-of-delivery photos / signatures for fleet jobs are part of the fleet’s operational records until the fleet deletes them or the company account is purged.
5. Contact
Privacy / deletion requests: privacy@stopsorted.com
Support: info@stopsorted.com · Contact
Postal: 110 Creamery Rd, Yinnar VIC 3869, Australia
Privacy Policy: https://stopsorted.com/privacy