This page explains how to request deletion of StopSorted data while keeping your account open, and what is removed or retained. StopSorted is the Android driver app on Google Play (package com.stopsorted.delivery) and the stopsorted.com Fleet portal, operated by StopSorted (ABN 13 022 918 973).
To close the whole account instead, see Delete your StopSorted account.
1. Delete operational data in the app (keep your account)
Solo / Free / Google Play users can remove day-to-day run data without deleting the account:
- Open the StopSorted Android app while signed in.
- Routes: on Select route, delete routes you no longer need (trash on the route card).
- Stops: open a run and remove individual stops, or complete / skip them as part of normal use.
- Custom addresses: menu → Custom addresses (when available) to edit or remove personal pins stored for this phone.
Deleting a route or stop removes that operational content from your active product data. Related map history for that run is no longer needed for driving that job.
2. Fleet (company) phones
If the office manages this phone:
- Ask the fleet controller to remove specific routes, stops, or devices from the Fleet portal.
- Offboarding one phone does not delete the whole company account.
- Proof-of-delivery photos / signatures belong to the fleet’s records until the office removes them or deletes the company account.
3. Request deletion by email (keep your account)
Email privacy@stopsorted.com from the address on your account and tell us what you want removed (for example location history for a date range, a specific email, or other personal information we hold). Include:
- Your StopSorted login email
- Whether you use Free, Google Play solo, or a company fleet phone
- What data you want deleted
We will confirm what we can delete while leaving your account active, subject to legal and tax retention below.
4. What is deleted vs kept
Typically deleted or removed from active use when you clear it or we honour a request: selected routes and stops, personal custom addresses, access tokens for features you no longer use, and other personal information we no longer need to provide the Services.
May be kept for a period:
- Tax / invoice ledger for fleet Square billing (may outlast a company account — see Privacy Policy)
- Security / audit logs and backups for a limited time (typically weeks to a few months) before routine purge
- Google Play purchase records held by Google under Google’s policies
- Data your fleet still needs for other drivers or compliance, until the office removes it
5. Contact
Privacy / data deletion: privacy@stopsorted.com
Support: info@stopsorted.com · Contact
Account closure: https://stopsorted.com/account-deletion
Privacy Policy: https://stopsorted.com/privacy