Driver app

Approval expired, rejected, or new phone

Recover when access fails, or move to a new handset.

Get back on the fleet when a request expires, was rejected, or you change phones.

Access request waiting or new phone
Access request waiting or new phone

App closed while waiting

Open the app again. It continues Waiting for approval. If the office already approved, you go straight to your runs — you should not see plan selection again.

Expired

Request access again and ask the office to approve within about 30 minutes.

Rejected

Contact the office — only they can approve a trusted phone.

New phone

  1. Ask the office to offboard the old phone.
  2. On the new phone, Request access with the same work email.
  3. Wait for Approve, then continue.