Fix a failed payment during grace

Update the card during grace so paid seats stay live and you avoid a scramble on a busy morning.

What you will see

If a charge fails, a red banner sits on every fleet tab, the driver app warns the office, and email asks you to update the card. There is a 3-day grace. Reminders can arrive each day until you fix it or access pauses.

• Failed $69 fleet plan — every phone is on the clock
• Failed $20 extra phone — only that phone is warned; the rest keep running

What to do

1. Open Billing and update the card with Square.
2. Watch for emails such as payment failed / grace reminder.
3. If suspended, fix payment promptly — longer unpaid periods can move toward account removal notices. You cannot delete the fleet account while a payment is in grace or suspended.