Fleet dashboard

Recover an expired or rejected phone request

Pending requests last about 30 minutes — how to get a phone approved cleanly.

Get a phone approved again when a request expires or was rejected by mistake.

Message that an access request expired
Message that an access request expired

Expired request

  1. If they closed the app while waiting, tell them to open it again first — it may still be waiting, or already finish login if you approved.
  2. If it truly expired, they tap Request access again.
  3. Open Devices and Approve before the new timer ends (about 30 minutes).

Rejected request

  1. Only reject phones you do not trust.
  2. If it was a mistake, the driver requests access again and you approve the new request.

Wrong email

The driver’s email must already belong to your fleet. If they see an error about needing a fleet, correct the email with your process, then retry.