Office-Sent Runs: Open and Follow the Sorted Stop Order

The run that never arrives

You’re at the depot, van loaded, phone in hand. Dispatch said they sent the run twenty minutes ago. You refresh the app. Nothing. So you ring the office. They check, confirm, and resend. You wait. Finally, the stops appear — but now you’re behind before you’ve turned a wheel.

That delay costs you. It costs the office a phone call. It costs the customer waiting on a delivery window. And it costs you the calm start that makes the rest of the day run smoothly.

This article explains exactly how office-sent runs work in StopSorted — what should happen, where to look, and what to do when it doesn’t. By the end, you’ll know how to open a run and follow the sorted stop order without the back-and-forth.

How office-sent runs work

When your fleet controller builds a route in StopSorted, they sort the stops into the best driving order for real roads. That sorted order is the sequence you’ll follow — no guessing, no rearranging.

The controller then confirms and sends the run to you. That’s different from a phone-to-phone share or inbox message. Office-sent runs come from the Build Route screen after the controller hits Confirm & send. They’re assigned to you, tied to your approved phone, and appear in your run list.

If the office drew VIP areas or special zones on the map, those show up as outlines on your map when you open the run. You’ll see exactly where those areas are as you drive.

Step-by-step: opening and starting an office-sent run

1. Keep the app signed in on an approved phone. Your phone needs to be approved and active in the system. If you’re signed out, you won’t receive the run.
2. Wait for the office to confirm and send. When the controller sends the run, it appears in your run list as a new item — sometimes with a new-run notice.
3. Tap Open. The run shows its name, with the date and stop count underneath. Once you open it, you’ll see the stops in sorted order.
4. Follow the sorted order. The app guides you stop by stop. You can open Google Maps or Waze for turn-by-turn, or use the in-app directions.
5. Check your map for VIP areas. If the office drew any zones, those outlines appear on your map as you drive.

That’s it. No manual sorting, no calling the office to ask which stop is next.

What you see vs what the office sees

On your phone:

• A list of runs assigned to you, each showing the run name, date, and stop count.
• When you open a run, the stops in the exact order the office sorted them.
• The option to launch Google Maps or Waze for each stop.
• VIP area outlines on your map if the office drew them.

On the office screen:

• The same run, with all stops and their sorted sequence.
• Confirmation that the run was sent to your approved phone.
• Your phone’s status — whether it’s active and able to receive runs.
• The ability to see progress as you complete stops.

This shared view means fewer calls. The office can see that you have the run. You can see that the office sent it. If something’s wrong, you both know where to look.

A realistic example

Before: A driver starts at 6 am. Dispatch sends the run at 5:45, but the driver’s phone was signed out. The driver doesn’t see it, calls the office, waits for a resend, and finally starts at 6:20. The first customer’s window was 6:30–7:30, and the driver arrives at 7:25 — stressed and behind.

After: The driver keeps the app signed in on an approved phone. The run arrives at 5:45. The driver taps Open, sees the sorted stops, and pulls out at 6:02. The first stop is done by 6:25. The rest of the day flows. No phone call needed.

The difference isn’t just time — it’s the tone of the whole day.

Frequently asked questions

What if the run never appears? First, check that you’re signed in on an approved phone. Then ask the office to confirm your phone is marked ACTIVE and that the run was sent to you. Most issues are one of those two things.

Can I change the stop order myself? The office sorted the run for a reason — usually to match real roads and delivery windows. If you need a change, contact the office. They can adjust and resend.

What are VIP areas on my map? If the office drew VIP zones, those outlines show on your map when you open the run. They’re a visual cue for areas that need special handling, like gated communities or priority customers.

How is this different from a run shared phone-to-phone? Office-sent runs come from Build Route / Confirm & send. They’re assigned to you and appear in your run list. A phone-to-phone share or inbox message is a different way to pass information — useful, but not the same as an office-sent run.

Get started

If you’re a driver, the next time your controller sends a run, open it and follow the numbers. If you’re a fleet controller, make sure your drivers’ phones are approved and active so runs land the first time.

For a detailed walkthrough with screenshots, see the office-sent run guide.

Ready to see how StopSorted fits your fleet? Check pricing or learn more about how it works.